Privacy Policy

Last updated: December 15, 2023

This privacy policy ("Policy") explains how Pineapple Digital Studio Limited (business entity registered in Ireland) - doing business as Pineapple Group, its subsidiaries and affiliates ("Pineapple Group", "we", "us", "our") processes Personal Data that Pineapple Group collects from you.

This Policy applies to all the products, services, websites and apps offered by Pineapple Group and its affiliates/partners, except if specified otherwise. In this document, we explain what personal information of yours will be collected when you access the Services, how such Personal Data will be used, when it might be disclosed and how you can control the collection, correction and/or deletion of your Personal Data.

1. Definitions

"Controller" means the natural or legal person, public authority, agency or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.

"End-User" means any person or entity with whom the Subscriber interacts using the Service(s).

"Personal Data" means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

"Service(s)" means the services offered by Pineapple Group through their proprietary collaborative customer onboarding platform.

"Subscriber" means the natural or legal person that has subscribed to the Service(s) by signing up to the Service(s).

"Website(s)" means the website(s) that Pineapple Group operates.

2. How is your data collected?

2.1. You directly provide Pineapple Group with most of the data we collect. Pineapple Group collects Personal Data from you when you: (a) subscribe for any of Pineapple Group's Service(s) by signing-up; (b) use or view Pineapple Group's Website which may result in Personal Data being collected via your browser's Cookies; (c) submit web forms on our Website(s) or as you use interactive features of the Websites, including participation in surveys, contests, promotions, (d) request customer support, or otherwise communicate with us; or (e) when you use the Service(s), Pineapple Group automatically collects information on the type of device you use, and the operating system version, to perform our agreement with you.

2.2. Pineapple Group may also receive your Personal Data indirectly as follows: (a) from third party sources like databases and social media but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us; (b) if you authorize Pineapple Group to connect with a third-party service, Pineapple Group will access and store your name, email address(es), country, and other Personal Data that the third-party service makes available to Pineapple Group, and use and disclose it in accordance with this Policy.

2.3. The Website includes social media features and widgets that are either hosted by a third-party or hosted directly on the Websites and your interaction with these social media features and widgets is governed by the privacy statement of the companies that provide them. You should check your privacy settings on these third-party services to understand and change the information sent to Pineapple Group through these services. This data may be combined with the other information Pineapple Group collects and might include aggregate level or specific data.

3. Processing of Personal Data

3.1. Pineapple Group processes your Personal Data in the following scenarios: (a) to facilitate your access and use of the Websites and Services; (b) to improve the Websites and the Services; (c) to process and complete payment transactions; (d) to provide onboarding services, customer success services, customer service and support; (e) to market and advertise in compliance with applicable law ; (f) to perform analytics in connection with the Website and Services; (g) to investigate and prevent fraudulent transactions, unauthorized access to the Websites and Service(s), and other illegal activities; (h) to personalize the Websites and Service(s); (i) in the event Pineapple Group merges with or is acquired by another company, sells Pineapple Group's Websites, or business units, or if all or a substantial portion of Pineapple Group's assets are acquired by another company. In such cases, your information will likely be one of the assets that is transferred; and (j) for other purposes for which Pineapple Group obtains your consent.

3.2. Legal basis for processing (UK and EEA Region). If you are a data subject from the UK or European Economic Area, Pineapple Group's legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which Pineapple Group collects it.

Pineapple Group will normally collect Personal Data from you only where it needs it to perform a contract with you, where the processing is in Pineapple Group's legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where Pineapple Group has your consent. In some cases, Pineapple Group may also have a legal obligation to collect Personal Data from you. If Pineapple Group processes Personal Data with reliance on your consent, you may withdraw your consent at any time.

If you have questions or need further information concerning the legal basis on which Pineapple Group collects and uses your Personal Data, please contact Pineapple Group by emailing at [email protected].

4. Sharing of Personal Data

4.1. You acknowledge that Pineapple Group will share your Personal Data with third-party service providers so that they may offer you Pineapple Group's Service(s) and/or to send information or updates to the Service(s) if you are a Subscriber.

4.2. When Pineapple Group processes your order where you are a Subscriber, it may send your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

4.3. Pineapple Group shares Personal Data with our third-party service providers that host and maintain the Pineapple Group Websites, applications, backup, storage, payment processing, analytics and other services. These third-party service providers may have access to or process your Personal Data for the purpose of providing these services for us.

4.4. Pineapple Group may share your Personal Data with third-party providers for marketing purposes in compliance with laws applicable in this regard.

4.5. Pineapple Group may be required to disclose your Personal Data in response to (a) lawful requests by public authorities, including to meet national security or law enforcement requirements and/or (b) subpoenas, court orders, or legal process, or to establish or exercise Pineapple Group's legal rights or defend against legal claims.

4.6. Pineapple Group may also share Personal Data to assist investigation and prevention of illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Pineapple Group's terms, or as otherwise required by law.

5. Retention of Personal Data

5.1. Pineapple Group retains the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data.

5.2. In the absence of a need to retain Personal Data under Clause 6.1. above, Pineapple Group will either delete or aggregate it or, if this is not possible then Pineapple Group will securely store your Personal Data and isolate it from any further processing until deletion is possible.

5.3. You can request Pineapple Group for access, correction, update or request deletion of your Personal Data.

6. Security of Personal Data

6.1. Pineapple Group uses appropriate technical and organizational measures to protect the Personal Data that it collects and processes. The measures Pineapple Group uses are designed to provide a level of security appropriate to the risk of processing your Personal Data. If you have questions about the security of your Personal Data, please contact us immediately as described in this Policy.

7. Rights of the data-subjects

7.1. You can request Pineapple Group for access, correction, update or request deletion of your Personal Data.

7.2. You can object to the Processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.

7.3. You have the right to opt-out of marketing communications Pineapple Group sends you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing e-mails Pineapple Group sends you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), please contact us.

7.4. Similarly, if Pineapple Group has collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing Pineapple Group conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.

7.5. You have the right to complain to a data protection authority about Pineapple Group's collection and use of your Personal Data. For more information, please contact your local data protection authority.

7.6. If you seek access to, or wish to correct, update, modify or delete your Personal Data Pineapple Group processes, please contact us at [email protected]. We respond to all requests we receive from individuals wishing to exercise their data protection rights within a reasonable timeframe in accordance with applicable data protection laws.

8. Cookie Policy

8.1. Cookies are text files that are placed on your computer to collect standard internet log information and visitor behaviour information by Pineapple Group. When you visit the Website(s), Pineapple Group may collect Personal Data automatically from you through cookies or similar technology.

8.2. Essential Cookies: Pineapple Group sets essential cookies that enable core functionality such as security, network management, and accessibility. you may not opt-out of these cookies. However, you may disable these by changing your browser settings, but this may affect how the Website(s) functions.

8.3. Analytics, Customisation and Advertising Cookies: Pineapple Group sets Google Analytics cookies to improve its Website(s) by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. Pineapple Group also sets cookies to collect information that is used either in aggregate form to help Pineapple Group understand how our Website(s) are being used or how effective their marketing campaigns are, to help customise the Website(s) for you or to make advertising messages more relevant to you.

9. Miscellaneous

9.1. Pineapple Group keeps this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and you shall be notified only if there are material changes to this Policy.

9.2. If you have any questions about this Policy please do not hesitate to contact Pineapple Group at [email protected]